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Buzzing around Made by Many: January 2010
This post is a sort of modified version of my ‘Stuff that’s floating around the office’ posts that I used to do earlier. With our increased use of Twitter, I realised that all of us at Made by Many were tweeting interesting links individually rather than sending them around the office. So I’ve turned to Twitter to aggregate some of the best links as fodder for this refreshed series of posts. They’ll probably reveal what a diverse bunch we are – and we like to think our diversity is reflected in our work!
1. Star Wars Action Figures Doing What They Do Best: At Made by Many, some of us have a bit of an obsession with Star Wars, and that includes someone like me who isn’t a great fan of the movie series but is immensely amused by the entertainment that comes from objects based on them, like the Lego Death Star (only £274.99) and this website.
2. Unhappy Hipsters: Why do people look so sad in Dwell magazines? This is one of the most creative things I’ve seen lately! So much for picture-perfect homes. We live in the REAL world, people!
3. This is the title of a typical incendiary blog post: You know what they’re like – they end with sentences that do this:
Excerpt:
This sentence invites readers to respond freely and without constraint as long as those responses fall within certain parameters. This sentence consists of an Internet in-joke that doesn’t quite fit the topic.
4. MagCloud: Publish your own printed magazine. Can this help to revive the dying art of print journalism?
5. LG Unveils Flexible Electronic Newspaper: It’s a newspaper. It’s electronic. And it bends!
6. Simply Noise: Some people NEED noise. For reasons like enhancing privacy, going to sleep, blocking distractions, masking tinnitus, configuring audio equipment, and soothing migraines, among others. No, I didn’t make those up myself.
7. Where Does My Money Go?: You’re a taxpayer. (If you aren’t, kindly proceed to the next item in this list as this will not be of use to you). Don’t you want to know where your money goes, in an understandable way? For the layman (i.e anyone who isn’t a chartered accountant who wants to entertain himself by digging into the details where they are likely to find worms), this data visualization is a rather useful glance at what’s happening to their hard-earned bits-of-paper-with-Queen-Elizabeth’s-head-printed-on-them.
8. Inbox Zero: Merlin Mann is writing a book about ‘how to reclaim your email, your attention, and your life’, and these photos are related to that. I think.
9. The Nerd Venn Diagram: Are you a geek, dork or dweeb? (via Laughing Squid). I always liked Venn diagrams in school.
10. Microsoft Office, Version Bland.0: A designer re-imagines the Microsoft Office logos. Worth a quick look, for some design entertainment.
11. Next Nature: Because this is a beautiful-looking blog that has an ambitious task. What exactly does it mean, I hear you ask:
Next nature is the nature caused by human culture. That may sound like a contradiction, but really, it isn’t. Our technological world has become so intricate and uncontrollable that it has become a nature of its own. This means we have to re-investigate our notion of nature.
12. Sleep Talkin’ Man: Because it is HILARIOUS. And we like laughing here at Made by Many. It increases our life span.
13. Amanda Wachob Tattoo: If you’re considering a tattoo, you may want to look at her work. (We’re a bit rad like that).
14. The Feltron Annual Report: Most of you have probably seen this already, but for those who haven’t, I’m sure you’ll find the intricate details of Nicholas Feltron’s life interesting. OK I’m kidding – it’s visualized in a very detailed way as well.
15. Slam Ball: Words cannot describe this new sport that seems to have been created by combining basketball with the trampoline.
That’s all for now, folks!
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Old media vs. new media…and then some
Old Media vs. New MediaView more documents from Bart De Waele.Bart De Waele from Netlash made this presentation on old vs. new media recently. You can see the whole thing for yourself, but I wanted to mention a few things that stood out for me:
The comparison of old vs. new media to Jesus vs. the jester. Some people are trying to be the Next Big Thing when all they really need to do is light a few small fires. Making people laugh is sometimes an ability that is highly underrated. It doesn’t HAVE to be an Avatar. A Juno will do quite well.
The power of real-time search and the shift from algorithm-based to social-powered search. More and more, I see friends asking for advice on Facebook about things they’re considering buying, so I agree with this.
The power of digital curation. When it comes to news, we don’t want to search for the news, we want the news to come to us – one of the many reasons why people use Twitter. Twitter hasn’t perfected the art yet, and Google News and others offer no way of serving up just what we’re looking for – I still wade through a lot of trash to get to the news that interests me. There’s a big role for digital curators in the future, as Bart says. Piers Fawkes at PSFK wrote a good post about what the future of blogs may be, and received an overwhelming response affirming the role of digital curators. However, Peter Rojas, publisher of Gizmodo and Engadget, made an interesting point when he said:
…….when I thought about what I wanted to do after Engadget I realized that there was something really interesting happening with the web — it was becoming more social, more dynamic, and more real-time, and I wanted to try and build a gadget site built around those ideas rather than one predicated on a team of editors cranking out posts.
I think FriendFeed went some way towards this, but it didn’t quite crack the code. I want to see things that interesting people (like some of the people I follow on Twitter) read and share on the web, but I don’t want to see comments of a personal nature they make to other friends (which includes personal stuff they share on Twitter, for example). With Google Reader I can ‘follow’ some people who choose to share their items with me, but I find that a lot of those items are from sites that are in my feed reader anyway. There’s a problem of duplication there, in other words. I think I’m describing a purely news-oriented Twitter – a sort of Google, FriendFeed and Twitter mash-up, where you follow people you want to, and get the content they’re into, on a real-time basis.
Another interesting comment from the PSFK post was:
It is endlessly frustrating to find a post that you put hours of loving care into get 1800 page views, and then throwing up a timewaster on LED encrusted eyelashes gets a hundred times that because of the power of DIGG.
There is nothing wrong with the medium of blogs, the problem is how the for-profit sites monetize it. That is why I think Fast Company and Atlantic are doing such a good job, they are bringing the discipline and editing of good magazines into the blog world and, I think, with their professionalism, will eat our lunch.
Now that is something that media outlets need to decide for themselves. Professionalism is a good thing. If the problem is the big supermarkets eating the small independent corner-shop, or the Fast Companies of this world eating smaller blogs, then the situation is the same as it was when globalization happened in South Asian countries like India years ago – some Mom and Pop shops died, but some didn’t. Sites like Unchained Guide are proof of the fact that there are plenty of independent boutiques that I personally would much rather patronise than H&M or Topshop in the UK, for example. Besides, if your blog is good, or popular (which is arguably more more important, from a monetization point of view), you may even get bought by a conglomerate, like Mashable is rumoured to be by AOL (whether or not the $15-25 million valuation is justified is a different issue altogether).
It’s called creating a niche for yourself.
I submit, however, that it IS irritating when sites like Digg give silly posts undue attention – I’m skeptical of the kind of people that use services like Digg in the first place. Taking this a bit further though, it would be useful to have a Digg-type vote up/vote down functionality on the mash-up service I described above.
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It’s all about emotions, silly
Today, London saw its first snowfall of this winter season. As the white powder from the sky changed into sizable, more distinct flakes of snow, everyone in our office got excited and many (including me) moved to the windows for a few minutes to witness it. Now, on one level, it isn’t anything special, but on another much more wide-ranging level, there’s something about Nature’s magic that draws everyone to it – that makes people go ‘Ooh!’ and ‘Aah!’.
I guess most successful social media projects have that special something that draw people to it again and again in the same way. It’s about what they can make people feel. Twitter makes me feel like I’m part of a huge community of people, many of whom share different interests of mine. Facebook makes me feel connected to my friends and family. Songkick makes me feel like I’m part of this music community, some of whom live on music even more than I do, and Dopplr makes me feel like I’m fulfilling my desire of going to new places.
UK Snow has hundreds of people tweeting right now about how much snow they’re seeing in their part of the UK. It’s a fairly simple app that Ben Marsh created during February’s blizzard this year, and it’s probably a go-to site on days like this, when the snow makes everyone go ‘Ooh!’
Because on those days, a site like that makes us feel like we’re part of a snow community of sorts.
Sounds silly perhaps, but given the fact that as I type this, #UKSnow is a trending topic, perhaps not.
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Personal Platforms and the Future Of Communication
I found this simple and to-the-point presentation of what the future of digital will be like in 2010 by Rob Manson (@nambor). Essentially, we are moving towards more personalised platforms, and we are not just getting connected but staying connected with all the people in our network.
Up close and personal – Future of Digital 2010View more documents from Rob Manson.Pranav Mistry and Pattie Maes from MIT gave TED attendees this year a demo of the Sixth Sense, a wearable device with a projector that helps us interact with our environment, which is shown in one of the final slides of this presentation. I can’t help wondering where the next evolution of a product like Sixth Sense will take us – currently it allows us to interact with our environment, but maybe one day we can interact with our friends in a similar manner. This Nokia Augmented Reality video is one version of such a world:
What do you think? What will our personal platform be like in a few years’ time?
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Measuring
I’ve been thinking of how to measure engagement in the digital space for a while now, so I wanted to aggregate my thoughts and put them in one place. This post is intended to be provocative and get people thinking about how the current thinking of measurement of social media should change. It isn’t meant to be a one-size-fits-all solution – more an articulation of things that people should consider more and more when they embark on work in the online social space.
Assessing necessity
Some brands do not need to engage with their customers online, period. Products like bread or socks, for example, are not the kind of things that people want to have a social relationship with anywhere, forget online. It just makes them look silly.
Defining engagement
Defining what engagement means to you as a brand at the outset is important. Is it having a certain number of comments? Getting people to contribute ideas to a wiki? Making sure they spend x amount of time on a site? It is only later that the ‘how’ of engagement should come into play. The answer to ‘how can we measure the impact of our website/community’ can only be given when you answer ‘what exactly am I looking for’ first.
Areas of engagement
If brands do engage online, where they engage is more important than how many places they are active online. I’d rather pick my battles (Facebook, Twitter and Flickr, for example) and fight them well rather than have my social finger in too many pies (all the above plus MySpace, Bebo, YouTube, LinkedIn, Hi5, Friendster, Orkut etc.) and not be able to have meaningful conversations with anyone. Of course this depends on where your audience is. They could well be in Second Life and Vimeo, and if they are, then that’s where you should be – not Facebook. (more after the break)
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Brand fiction and the case of Mad Men
I love the idea of building a tribe around a story. A while ago, there was a post by Mel Exon at BBH Labs about the Storyteller’s Story, that drew heavily on Dan Light’s description of the marketing machine that was in motion ages before the Watchmen movie was released. The Labs post ended with these lines:
All this leaves me feeling there is a real and significant opportunity for brands to excite and inspire again through storytelling. That it is possible to reinvent a lost art, rather than dismiss it. That storytelling can be a powerful tool to drive new creativity in the interactive space.
I just came across this presentation by Helen Klein Ross, who heads a company called the Brand Fiction Factory, that made me think of the the Labs post in the first place. Helen is the voice of @BettyDraper on Twitter, and the presentation summarises how Mad Men has successfully used (and continues to use) social media to keep fans enthralled even as it is into is third season.
Future of Entertainment: Outside the BoxView more presentations from Helen Klein Ross.For some reason, I kept re-reading the definition of brand fiction as put forth by the Brand Fiction Factory on their website:
Brand Fiction is original narrative and mythology built around a brand’s unique promise. Brand Fiction is valuable not only as a marketing vehicle but as pure entertainment that can ultimately be franchised. Brand Fiction brings a brand to life in a way that validates and encourages consumers to create a deeper, more meaningful relationship with the brand, turning prospects into enthusiasts who spread the brand story.
I know a lot of people mention the Meerkat as a success story in social media, but to be honest, the character does not a) bring a narrative to mind, and b) isn’t meaningful in any sense, so for me doesn’t do much. To the end that it brings up the brand (i.e Comparethemarket.com), it is successful, I’ll give it that. But as a STORY that truly channels a tribe (never mind Aleks the Meerkat’s 600,000+ Facebook fans), that is long-lasting and emotional, it does nothing. So if you’re thinking of mentioning it as an example of creativity in the interactive storytelling space, it doesn’t count. Mad Men, as you can see from the presentation, has gone as far as organising an event replete with Eventbrite tickets and ’60’s-style prizes, through which they’ve got a database of fans’ details. The over-arching idea is that the characters take the show from season to season.
I see a clear gap here, which places like the Brand Fiction Factory are probably going to fill. I’m not sure how easy it will be to execute for a brand as opposed to a media channel like a film (Watchmen) or a TV series (Mad Men), but I see that as a surmountable challenge. What is absolutely mandatory though, is a very courageous client. That, and patience. Easy asks? Perhaps not, but with the way social technology is breaking new barriers almost every day (if you are a digital native, you’ll understand what I mean), I think it’s just a question of that client finding the courage to say ‘Yes’.
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Death to the banner ad, long live brand stories
Adweek has an interesting article about sponsored blog posts and sites like Gawker and Digg “lending a hand with brands looking to fit into their environments without being relegated to the sidelines with run-of-the-mill banner ads”. I think this is a very smart proposition because it is one way for a brand to get access to a section of their audience that would be very difficult to reach otherwise. They mention the example of Federated Media crafting a sponsored blog post for Virgin America, in the design-conscious Apartment Therapy blog, that spoke of Virgin’s plush leather seats and soft lighting. The idea was to distinguish Virgin from low-cost competitors like Southwest Airlines.
Now obviously there could be issues if a post is not keeping with the general tone of a blog, but if the publisher does this on the brand’s behalf, it’s a win-win situation. Obviously there will be critics but hey, there isn’t such a thing as a free lunch. Running a website isn’t completely without its costs.
One thing I can tell you as a reader of multiple blogs is that I just gloss over banner ads. They’re almost invisible to me. This particular Apartment Therapy post isn’t the best example, but if a post was particularly witty and just happened to be sponsored, you’re not going to get me complaining at all. It’s all about engaging the reader. Banner ads are an example of one-way communication and are definitely not engaging. A blog post, on the other hand, can tell a whole story.
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The future of the social web
I found this while going through Slideshare over the weekend. It’s a 6-month-old presentation that Charlene Li made at SXSW’09, but with Google launching Sidewiki recently, I thought it would be very useful to re-visit the concept of how a social network is going to change. With Sidewiki, you can write your comments to a post alongside it, and they’ll be ordered according to relevancy, preserved for all time. Here’s what the official Google blog says about it:
In developing Sidewiki, we wanted to make sure that you’ll see the most relevant entries first. We worked hard from the beginning to figure out which ones should appear on top and how to best order them. So instead of displaying the most recent entries first, we rank Sidewiki entries using an algorithm that promotes the most useful, high-quality entries. It takes into account feedback from you and other users, previous entries made by the same author and many other signals we developed. If you’re curious, you can read more on our Google Research Blog about the infrastructure we use for ranking all entries in real-time.
Under the hood, we have even more technology that will take your entry about the current page and show it next to webpages that contain the same snippet of text. For example, an entry on a speech by President Obama will appear on all webpages that include the same quote. We also bring in relevant posts from blogs and other sources that talk about the current page so that you can discover their insights more easily, right next to the page they refer to.
I think this is really the beginning of something very powerful for the social web.
SXSW09: The Future Of Social NetworksView more presentations from Charlene Li. -
Engagement vs. measurement
I went to a talk on measuring social media earlier this week, and was thoroughly disappointed. One of the things mentioned was that measurement should be built into the strategy of a social media campaign, to which my immediate thought was: you can have success metrics, but will people come to your site once it’s built? And then what happens to your forecast? I’m reading Groundswell at the moment so it may be a sort of ‘Groundswell hangover’, but the truth is that a project or campaign that is built for the client and not the people is looking at failure even before it launches. It may be the most beautiful Flash application ever created, but unless it brings value to the user, will they come the second time around, after looking at it once and murmuring ‘Oh, beautiful site’? So considering the metrics and having them as a guideline is good, but it is best not to have that as a benchmark of success.
Another issue that was mentioned was measuring interaction with a brand if it was not on the brand’s social media landing page. I’m not sure that’s even relevant. You may upload a video on your site, but you need to face the fact that thousands of people will find it on YouTube, and they may not visit your home site. If keeping it off YouTube is your solution, then think of all the lost opportunity. You cannot control what people do on the web. If they want to watch your video on YouTube or your presentation on Slideshare, then that’s where they will look for it.
Two thought-provoking things were mentioned though: one, that we need to be careful that measurement (or our obsession with it) does not kill innovation, and the second, that the language of digital measurement is quickly becoming the language of all measurement. I’m not quite sure about that last bit but I’ll leave it to bubble in my mind a bit.
I was interested when the panel discussed the 2 criteria that are important to consider while measuring the success of a social media campaign – the overall health of the brand it was created for (which is a long-term issue), and the effectiveness of the campaign itself (which is short-term). The overall health bit ties into what I said about benchmarking success earlier – overall health to a large extent is about engagement. I just heard about the Altimeter Group’s EngagementDB report, which effectively helps to measure the health of a brand (edit): via its engagement with consumers (thanks Mike!). It takes into consideration the number of digital touch-points with a consumer and the respective level of engagement within each channel. Bonus points were awarded for corporate/executive involvement because it meant that conversation with customers was a priority for the company.
Google Analytics will get us only so far. (Edit): Engagement will take over from there – and I’ll wager engagement is way more important an indicator of brand health than Google Analytics, which is probably a decent indicator of existence.
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Stuff that’s been floating around the office – September 2009
Some of these things are now a bit old, but the internet gives everything an eternal life (as long as the links are valid!!), so here's a list of stuff that we looked at over the last couple of months:1. Service Design Tools: An open collection of communication tools for complex design processes.
2. Personas: A project from MIT, which mines data from around the interwebs to analyse what sort of personality you are. It decided that I like movies and music equally, which is actually true, if a very narrow description of my myriad interests. James was apparently arrested for felony in 1871, which seeing as how he didn’t exist then is rather amusing. Or he had an evil brother in the 1800’s. I like the way they explain the logic behind the project though: “It is meant for the viewer to reflect on our current and future world where digital histories are as important, if not more important, than oral histories, and computational methods of condensing our digital traces are largely opaque and socially ignorant.”
3. The news that Ralph Lauren launched its own Rugby iPhone app. According to the unofficial Apple blog, it may be of some use if you’re a budding designer, otherwise not so much.
4. The news that Moby Dick is going to be translated into Japanese using Emoji icons using crowdsourcing.
5. A talk by TED Fellow Evgeny Morozov that examines how the internet actually aids dictatorships:
6. Trendsmap: A real-time map of what the world is talking about.
7. Agile Experience Design: There’s a Ning community!
8. Google acquired ReCAPTCHA, and also a crowd computer in the process. Sounds scary, but is it really?
9. My Life Is Average: Along the lines of FML. From awful to average.
10. The Whuffie Bank: A new bank that calculates the good karma accumulated by people for doing positive things on the web.
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