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Conflict resolution (or How to Deal with Bastards)
One of the SXSW sessions I went to yesterday dealt with the problems that arise when folks you work with are tricky, incompetent or just a bit of a pain in the backside. Whether it’s partners, clients or colleagues, at some point difficult situations inevitably arise and people don’t always play nice.
At this point I should probably caveat this post with the genuine declaration that no-one I work with is an a*shole. I’m pretty lucky in that respect.
Nevertheless, there was talk about the ways in which we can resolve conflict, bring people back on side and generally push the politics to one side to make sure that the project doesn’t suffer. Here are some of the pointers the panel shared with us:
1. Make sure expectations are set with partners at the beginning, and keep it unemotional when discussing falling short of them. Keep communication open and frequent, and if expectations are unclear on either side, sort it out as early as possible. This goes as much for our expectations of our clients as it does for their expectations of us.
2. If people are behaving badly on a project, they’re probably not doing it deliberately. Most likely, they’re just incompetent. Deal with it and, if possible (e.g. if it’s a third party partnership) try not to partner with them in future.
3. Don’t get into the bullsh*t of competitiveness and brinkmanship with colleagues - trust your work, stay cool, take the higher road. You’re not at school anymore, and no-one’s going to give you a medal for winning the playground brawl.
4. Turn the spotlight onto them: “If you were in my situation, how would you handle this? What would you do?” – make the bastard stand in your shoes. Seeing the other person’s point of view and asking for their suggestions can help find a solution.
5. Don’t be susceptible to bad vibes. As one of the panellists told his son: “Sad people like to make other people sad.” Or as we say in the UK, “Don’t let the buggers get you down…”
6. TIPS: Timely, Impact, Private, Specific
If someone’s being a bastard, follow ‘TIPS’. Deal with the issue in a timely manner; share the impact of what that person’s bastardly behaviour is having on the business (effect on the bottom line, negative influence on morale); speak privately with the bastard – don’t publicly humiliate them; be specific about the issue.
7. Be gracious, respectful and rise above the rudeness. One of the panellists had a great story about her time at Halliburton as General Counsel – she happens to be black. So, she was due to have a meeting with a group of people she’d never met and one of the guys in the meeting, assuming as a black woman that she must be in the service industry, asked her to get him a coffee. Without demur, she went and got him one, got herself one and then sat down at the meeting. He looked at her with incredulity – what the hell was this server doing sitting down?
Then the Chair walked in and suggested everyone introduce themselves. The ’server’ started by explaining that she was there as General Counsel to lend legal advice. The guy blushed crimson. She winked at him; that was all. He knew what he’d done, and that was shame enough. He’s now one of her greatest supporters and they have a good working relationship, all because she didn’t call him out. Smart.
8. Unless you’re in the military or prison service, remember that you can always walk away if it’s not working. This one really resonates with me. At Made by Many, we talk a lot about what makes for a successful project and are very careful about the jobs that we select. Our key criteria are: will we have fun doing it? will it make us famous/win an award? will it make us rich? will we learn in the process?
If a project doesn’t satisfy at least two, and preferably three or all of these criteria, then we don’t take the job.
One of the biggest keys to a successful project in our business is choosing the right kind of client. And as the panel said, if you make a bad choice and discover down the line that it’s just not working: have the courage to walk away. Otherwise, it drags everyone down, the project suffers and the end product is mediocre. No one’s happy.
Don’t be afraid to break up with them: “It’s not you, it’s me…It’s just not working anymore. We can still be friends. I just don’t feel that way about you anymore.” Sorry, getting a bit carried away with the therapy there. I blame the US capacity for ’sharing’, it’s rubbing off on me here in Austin.
The Chair said he’d buy everyone a beer if the panel didn’t come up with 8 ways to deal with a bastard. They just made it – lucky for him – there must’ve been 1500 people in the room. That’s a lot of Lone Star.
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South by round up Day 1
How quickly can I fire off a blog post?Bag a waste of time. RecyclingPassion vs processExploring AustinSitting in a talkMxM homepageOur home pageThe reaction to our Twitter home page take over has been overwhelmingly positive. Thanks everyone for their feedback and comments. It was really fun working on it and seeing it in use in real time has sparked off lots of ideas about how we could use something similar as our permanent home page once we’re back home. Somehow we need to find a way of showing our social presence and network on the web, whilst combining the conversations around us.My favourite tweet about our home page?<they look beat up>Ah, our avatars. Always a source of amusement (or horror) when a new set arrive from our amazing illustrator (Paul Davis). I’ve always felt that their style reflects the Made by Many way – sketching and creating things being a big part of who we are and how we work. However, to clarify, in real life none of have fascinating skin conditions (@saradotdub), badger strips down out forehead (@bobbyc) or bolts sticking out of our neck (@malbonster).The SXSW experienceAfter registration at 11 yesterday I spent the entire day with a goodie bag slung over my shoulder, just like many attendee. I think the first thing we all did was sit down and throw stuff away:<silverlight>After getting rid of so much junk I was still left with a heavy bag of newspapers and directories to carry around. If we come next year I won’t bother picking up the bag at all – it’s just a hodge podge of sponsor messages that no one is interested in. Straight into the recycling bin. I just wish they hadn’t bothered to print it in the first place.Sitting in a talkWatching the rest of the conference crowd in a session is fascinating. We’re all geek boys, so everyone has an iPhone and/or a laptop. This constant connection to the digital world has taken over – no one sits and just listens. Everyone is tweeting, blogging, checking which session they’re going to next, checking which sessions they’re missing out on right now.It must be a slightly threatening and interesting measure of engagement. No one was truly paying attention to me talking, but I did get a shed load of tweets!Post match shake downIt sounds from much of Made by Many that we went to quite a varied mix of talks yesterday. Some good, some not so much… However, even the talks that didn’t hit it off became the start of a very interesting debate afterwards. Over a drink of course, this is Austin after all.The “Passion vs Process” debate was particularly interesting. Some of the MxMers who went were a tad scathing:<tweets>The main crux seemed to be that people should focus their careers on their passion. However, no lee way was given for your skill level. Just because you’re passionate about something doesn’t mean that you’re any good at it. (And that certainly isn’t going to bring you happiness!)This turned into an interesting post match talk about what passions some of us had followed and whether they had worked out or not. For example, one of the MxMers once went to a virtually deserted island to write a novel for 6 months. Others had started off their college years being amazing at sports, to a near pro level, but knew their passion, whilst strong, wasn’t enough to get them through to the final yard line.At this point the conversation became a wider discussion about skill. Most fascinating of all was hearing @shanerichmond (first passion: music journalism, not the brilliant technology editor of the Daily Telegraph) talking about writer’s block. For him as a journalist it’s rarely an issue – if you’re writing a news story you have facts to report, if you’re writing an comment piece you have your opinion. You never ever start off with a blank page.As a designer it struck me that at Made by Many we never start off with a blank page either. The way we work and our processes are nearly always intended to lay layer upon layer upon our ideas. That traditional moment of a designer firing up Photoshop for the first time on a project, sitting behind a white screen of empty pixels searching for something to start with rarely happens at MxM. By that stage in the project we have sketches and prototypes to work with. You have the information and service design in your hands – a framework (or in Shane’s case the facts or opinions) to work with.Not so much a revelation, but fascinating to view our process from the perspective of anotherOur home pageThe reaction to our Twitter home page take over has been overwhelmingly positive. Thanks everyone for their feedback and comments. It was really fun working on it and seeing it in use in real time has sparked off lots of ideas about how we could use something similar as our permanent home page once we’re back home. Somehow we need to find a way of showing our social presence and network on the web, whilst combining the conversations around us.
My favourite tweet about our home page?

Ah, our avatars. Always a source of amusement (or horror) when a new set arrive from our amazing illustrator (Paul Davis). I’ve always felt that their style reflects the Made by Many way – sketching and creating things being a big part of who we are and how we work. However, to clarify, in real life none of us have fascinating skin conditions (@saradotdub), badger strips down out forehead (@bobbyc) or bolts sticking out of our neck (@malbonster).
The SXSW experience
After registration at 11 yesterday I spent the entire day with a goodie bag slung over my shoulder, just like many attendee. I think the first thing we all did was sit down and throw stuff away:

After getting rid of so much junk I was still left with a heavy bag of newspapers and directories to carry around. If we come next year I won’t bother picking up the bag at all – it’s just a hodge podge of sponsor messages that no one is interested in. Straight into the recycling bin. I just wish they hadn’t bothered to print it in the first place.
Sitting in a talk
Watching the rest of the conference crowd in a session is fascinating. We’re all geek boys, so everyone has an iPhone and/or a laptop. This constant connection to the digital world has taken over – no one sits and just listens. Everyone is tweeting, blogging, checking which session they’re going to next, checking which sessions they’re missing out on right now.
It must be a slightly threatening and interesting measure of engagement. No one was truly paying attention to me talking, but I did get a shed load of tweets!
Post match shake down
It sounds from much of Made by Many that we went to quite a varied mix of talks yesterday. Some good, some not so much… However, even the talks that didn’t hit it off became the start of a very interesting debate afterwards. Over a drink of course, this is Austin after all.
The “Passion vs Process” debate was particularly interesting. Some of the MxMers who went were a tad scathing:



The main crux seemed to be that people should focus their careers on their passion. However, no lee way was given for your skill level. Just because you’re passionate about something doesn’t mean that you’re any good at it. (And that certainly isn’t going to bring you happiness!)
This turned into an interesting post match talk about what passions some of us had followed and whether they had worked out or not. For example, one of the MxMers once went to a virtually deserted island to write a novel for 6 months. Others had started off their college years being amazing at sports, to a near pro level, but knew their passion, whilst strong, wasn’t enough to get them through to the final yard line.
At this point the conversation became a wider discussion about skill. Most fascinating of all was hearing @shanerichmond (first passion: music journalism, now the brilliant technology editor of the Daily Telegraph) talking about writer’s block. For him as a journalist it’s rarely an issue – if you’re writing a news story you have facts to report, if you’re writing an comment piece you have your opinion. You never ever start off with a blank page.
As a designer it struck me that at Made by Many we never start off with a blank page either. The way we work and our processes are nearly always intended to lay layer upon layer upon our ideas. That traditional moment of a designer firing up Photoshop for the first time on a project, sitting behind a white screen of empty pixels searching for something to start with rarely happens at MxM. By that stage in the project we have sketches and prototypes to work with. You have the information and service design in your hands – a framework (or in Shane’s case the facts or opinions) to work with.
Not so much a revelation, but fascinating to view our process from the perspective of another profession.
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Trying to describe what we do. It’s complicated.
We’ve found it really challenging to boil down what we do into one of those little paragraphs much beloved of professional services companies – the so-called ‘elevator pitch’ that neatly encapsulates the so-called ‘offering’.
It’s been driving me nuts.
Since we started in September 2007, we’ve made several attempts. We launched with this at the top of the page:

…And this on the sidebar:
Our Twitter feed says:
Very Social Digital Stuff.
My Twitter describes Made by Many as:
A platform-building mutant network design company.
And in our creds we initially summarised it as:
We help brands and publishers create, manage and monetise community and Rich Internet Applications
Which has recently been changed to:
We help Media Owners, Brands, Start-ups and Organisations to create & manage owned & earned media platforms
And even more recently on our website, and on a bit of a late-night impulse (fueled in part by the frustration of not having nailed it, in part by some over-excited thoughts about the changing meaning of the words “awesome”, “awesomeist”, “awesomeness”, and partly by alcohol) we changed it to:
Made by Many creates very social digital stuff. We are an awesomeness agency. We design and make new services and utilities for communities and we work in an integrated and Agile way.
We know none of these is quite right, and that some are quite wrong.
But as we try once again to create a canonical definition, I wonder if we’re barking up the wrong tree.
Why limit ourselves to one little line?
Why try and cram everything we do into a single paragraph?
We have feet in many camps: we make stuff, we consult. That’s the way we roll.
We’re a design shop and a software developer, but we’re not a production house. What we do is both complex and evolving quicker than words can keep up with. For example, it’s become more difficult every week since we started to draw the line between what used to be called ‘marketing‘ and what used to be called ‘product and service design‘. Everything is converging.
I wonder if what we are might not really have emerged yet. I don’t even want to be an agency any more – I think network is more accurate.
There isn’t a right or wrong answer to any of this (that’s part of the problem), but I wanted to share our dilemma. I imagine it’s a problem a lot of other people have too and we’d be interested in how you’ve solved it (if it can be – or should be – solved, that is). And let us know what you think we should do.
One thing we’re toying with at the moment is having lots of lines. Maybe the elevator pitch belongs to the world of scarcity, and we’re about the long tail of meaning – an abundance of lines, each unpacking a different facet – potentially for a different audience. Sara and I are working on a long list, and thinking about how we might use all of them. We aim to share the whole process, at the risk of being quite boring.
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Gnawing on the bones of Hendrix

Jimi Hendrix has a ‘new album’ out. I hate it and I haven’t even heard it yet.
I’m a lifelong Hendrix fan. Ever since I heard his interpretation of The Star-Spangled Banner I was hooked. My initial response upon hearing it was “I didn’t realise that was allowed”. I had a tape of his performance at the Isle of White Festival in 1970 and the entire performance re-engineered what little I understood of music. I put Hendrix on a par with Aphex Twin or Squarepusher for experimentation. There are just some sounds which nobody else has ever made before that just leap out at you and remind you that you’re alive and that life is actually very interesting. The distorted screams and moans he would make with his strat echoed the pubescent confusion I was feeling at the time. And even now they still root out emotions that don’t often see the light of day.
That aside, this ‘new album’ is a collection of studio outtakes, jams and cover versions that has been chucked together by Jimi’s step-sister Janie. Janie was adopted by Jimi’s father Al, who died in 2002. Jimi’s brother Leon was written out of the will by Al shortly before his death. It seems that this kind of in-fighting and wrangling goes hand-in-hand with the legacy of dead rock stars. Especially those, such as Jimi, who died tragically early and unexpectedly, without the foresight to create their own will.
Hendrix only actually completed 3 studio albums in his short career (he died at 28). But each one is crafted into a complete body of work which tells a unique and original story. This ‘new album’, titled ‘Valleys of Neptune’ tells a story, but it’s a story based on lies. It’s a mishmash of stuff that I can’t believe Hendix or anyone else in the Jimi Hendrix Experience would have blessed, if they were alive.
I’m not against these type of collections at all. The lie is in the marketing. The title track suggests it’s from some tape that Eddie Kramer found down the back of the sofa in the reception at Electric Ladyland studios, but which they were just too stoned to release. And just for you it’s been remasted into a deluxe package with horrifying digital clarity. Bullshit. Why not simply call it Scraps of Hendrix’ or ‘The Stuff Hendrix Wouldn’t Dream of Releasing’. I thought the same thing about Sketches for My Sweetheart the Drunk, a collection of crap that Jeff Buckley wouldn’t have released if you’d paid him millions but which got chucked out by his estate once he’s brown bread.
Don’t get me wrong, there are some really good deep-dives into aspects of Hendrix that are worth a listen – Blues is exactly that. It was another posthumous release but simply collates many of the very bluesy recordings, jams and live performances he did. It tells a story, an honest story. And if you want to experience his live work, try Live at Monterey and Live at Berkeley. And if you want to hear the Hendrix BBC Sessions, well, listen to that, there’s a bum note on Manic Depression that has to be the most glorious and beautiful bum note I’ve ever heard.
This isn’t the first of these cheesy-titled anathemas, avoid First of the The New Rising Sun (much of which isn’t even in tune) and South Saturn Delta. There’s a reason why these things weren’t released when Hendrix was alive. Elbow call it demo-itis. It’s when you demo a song, send it to your friends, family and A&R people, they love it, then you develop it more. The problem is, nobody likes any other version than the one you sent them in the first place, even if you recorded it in your bedroom on a TASCAM 4-track. Most bands are pretty careful about what they put out. It’s only in death that they begin to lose control. They stop being able to tell their own story.
If you want to get into Hendrix, listen to Are You Experienced, Axis: Bold as Love and then Electric Ladyland, in that order. Ovoid anything that has the name of a planet in its title, it is probably shit.
Image credit: designerfake
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The Web is a Truth Machine
I can’t remember where I read this, or who wrote it, but I am being stalked by this phrase:
“The Web amplifies the truth about a brand”
For brands, and marketers, this is a great thing if the brand is true. It’s brilliant. But if you’re lying it’s getting trickier. The truth will out.
And this truth machine doesn’t just work on brands. The music industry, movie studios, print and TV companies all know, the awful truth about digital is that it strangles all the cosy inefficiencies out of your business – you know, the ones where your margins used to be – and it’s not easy (and may be impossible) to make up the lost revenue simply by optimising what you used to do for digital platforms. I take no joy in saying that, I’m just saying it’s happening. The Web is a deflationary, flattening monster that’s gonna stamp all over you. The truth will out.
Of course, as anyone who’s been watching the BBC’s Virtual Revolution series will now know, the Web was invented by that guy from the Grateful Dead to share cute images of cats and stuff and accelerate the frictionless distribution of truth. Who can blame brands, advertisers and media owners for wanting a piece of that shit? And so they pile in wanting to be like LOLcats. But the truth machine will ultimately show the bad un’s up like luminous bacteria glowing with disclosing fluid. The unavoidable and unsavoury truth laid bare in an ultraviolet glare that cannot be avoided. It doesn’t matter what anyone of us do. The truth will out.
And with people, I’ve been enjoying the call to action issued by Hugh MacLeod, aka Gaping Void, with his “Remember Who You Are” manifesto. It’s a wake up call. We should all remember who we are. The truth will out.
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Lurpak’s Bake Club
I’m really enjoying the various incarnations of Weiden + Kennedy’s Lurpak campaign recently.
As well as a few nice TVCs, billboards and some recipe cards, they have created a nice little social thing called Bake Club.

The idea being that you sign up, invite some friends and schedule a time where you can have a bit of a bake-off. Pictures are then uploaded to Flickr. It’s all very nice and simple.
The only thing I wonder about is why they didn’t make it as a Facebook application. I’m sure it would get considerably more attention and may have grown much faster. They could also have targeted ads based on food-related keywords in their profile. Any suggestions on this?

The best thing about the campaign is that they enlisted the help of some food bloggers to create the food used in the photography. They had one of my favourite bloggers (and fellow Peckham-ite) Helen Graves cook up a giant angry-looking chicken & leek pie. No doubt they were inspired by this beautiful and gargantuan pork pie she did at Christmas.
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Cloudculture, the internet wars and the sublimation of self
The launch event for Charles Leadbetter’s Cloudculture pamphlet at the ICA last night let loose a rain shower of thoughts about individuality and ownership.Charlie’s theme was that we’re moving to a different kind of internet, that its shape would be determined by the “civil war” now raging between old and new media (Murdoch vs Google, Jobs versus the music industry) and between government (security, protection) and citizens (freedom of speech). His gist was that – and I’m paraphrasing wildly now – the outcome would be imprinted in the structure of intellectual property rights that emerges from the fight. The threat is that the battle ensnares the possibilities of creative collaboration, or that cloud capitalists are organising the future landscape to suit corporate and state purposes (I know some, and they are).ICA director Ekow Eshun then joined in with a thesis on individuality and the self and ‘who owns the version of ourselves’ that exists in the cloud? “I say”, said Eshun, “it is not ourselves, instead we merge with others”. Hold that thought.“So what’s the difference between the network and the cloud?” This was the first question from the audience and it was a good one because it helped pin down the dodgy metaphor of cloud (I could never think of the web as being ‘up there’). Leadbetter’s ironic references to the information superhighway aside: I said, the network connects isolated personal computers and some of the information they hold to each other; the cloud is a set of tools that we can use, collectively, to manipulate the layer upon layer of information and data it holds.This raises problems (not really problems, but changes in nature) of authorship, ownership and self. We no longer generate individual work or own discrete cultural artifacts – this blog post might even attract a comment or two that isn’t mine (go on). For people with an old media sensibility its hard to let go of auteur theory and practice: our sense of self is wrapped up in what we make ourselves, attach our name to, and the myth of individual genius that we learn at our mother’s knee. What we lose in individual recognition, though, we gain in a connected sense of self and a realistic understanding of the process of making as public and collaborative, not private. This is how Leadbetter’s and Eshun’s ideas come together as a new set of relationships between individuals and cultural artifacts and the society of makers (made by many).In response to some #cloudculture tweeting about utopian and distopian visions of cloud computing futures I offer McLuhan’s tetrad, or resonating interval. The tetrad plots the points of change on a continuum of past, present and future, by giving a balanced framework for analysing the effects of technical change in terms of what is enhanced, what does it flip into (reverse) when pushed to an extreme, what does it obsolesce and what does it retrieve that was previously obsolesced.Here’s my take on a tetrad for cloud computing. Please add to, change or takeaway:The launch event for Charles Leadbetter’s Cloudculture pamphlet at the ICA last night let loose a rain-shower of thoughts about individuality and ownership (disclosure: I haven’t read it yet).
Charlie’s theme was that we’re moving to a different kind of internet, that its shape would be determined by the “civil war” now raging between old and new media (Murdoch vs Google, Jobs versus the music industry) and between government (security, protection) and citizens (freedom of speech). His gist was that – and I’m paraphrasing wildly now – the outcome would be imprinted in the structure of intellectual property rights that emerges from the fight. The threat is that the battle ensnares the possibilities of creative collaboration, or that cloud capitalists are organising the future landscape to suit corporate and state purposes (I know some, and they are).
ICA director Ekow Eshun then joined in with a thesis on individuality and the self and ‘who owns the version of ourselves’ that exists in the cloud? “I say”, said Eshun, “it is not ourselves, instead we merge with others”. Hold that thought.
“So what’s the difference between the network and the cloud?” This was the first question from the audience and it was a good one because it helped pin down the dodgy metaphor of cloud (I could never think of the web as being ‘up there’). Leadbetter’s ironic references to the Information Superhighway aside: I said, the network connects together isolated personal computers and (some of) the information they store; the cloud is a set of tools that we can use, collectively, to manipulate and transport layer upon layer of information and data that it holds.
This raises problems (not really problems, but changes in nature) of authorship, ownership and self. We no longer generate individual work or own discrete cultural artifacts – this blog post might even attract a comment or two that isn’t mine (go on). For people with an old media sensibility its hard to let go of auteur theory and practice: our sense of self is wrapped up in what we make ourselves and attach our name to, and in the myth of individual genius that we learn at our mother’s knee. What we lose in individual recognition, though, we gain in a connected sense of self and a realistic understanding of the process of making as public and collaborative, not private. This is how Leadbetter’s and Eshun’s ideas come together as a new set of relationships between individuals and cultural artifacts and the society of makers (made by many).
In response to some #cloudculture tweeting about utopian and distopian visions of cloud computing futures I offer McLuhan’s tetrad, or resonating interval. The tetrad plots the points of change on a continuum of past, present and future, by giving a balanced framework for analysing the effects of technical change in terms of what is enhanced, what does it flip into (reverse) when pushed to an extreme, what does it obsolesce and what does it retrieve that was previously obsolesced.
Here’s my first take on a tetrad for cloud computing. Please consider, add to, change or takeaway:
Tetrad for cloud computing:

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Why the Secret London Facebook group is so successful
Tim recently pointed me in the direction of a Facebook group called Secret London. It currently has 188k members. This isn’t entirely surprising until you realise that it was only created 2 weeks ago. The grou is for “… Londoners to inspire Londoners by sharing the secrets of the city”. There’s a very nice London-for-Londoners feel to it. Of course there’s a load of spam but the group’s creator Tiffany Philippou is working hard to keep it clean. Tiffany is now crowdsourcing the development and design of a new site from a temporary blog.
I’ve been thinking about why it has become so successful so quickly, especially considering the enormous glut of travel-related sites that exist. For me there are four things that make it work.
The proposition
Secrets want to be shared, by virtue of the fact that they are not supposed to be. People love to share secrets. We all love to tell others about a great pub with a huge log fire and the best Toad in the Hole in London, the best ice-cream, the best spot in Greenwich park for a drunken lazy Sunday. And even more, we love to share things that say something about who we are.
The convenience of Facebook
People are spending more and more time simply staying within Facebook. And it’s just too easy to share and join groups. It’s becoming a little world of content, like a vortex.
Inspiration
At first thought you assume that Facebook isn’t the ideal platform for Secret London. It would be difficult to archive the secrets and you have to scroll through a lot of crap to find the good stuff. But perhaps that is its charm. When you scroll through the comments and the responses, there’s is a lot of dross but you do come across stuff that inspires you. Most travel sites assume that you have the first clue what you want to do. You have to initiate your discovery by clicking on a primary navigation item or think of a search terms to enter. It’s a tiny but onerous little chore and you don’t know how the site is going to react, it might disappoint. But with a stream of random secrets, it’s like poring through an vintage shop and finding a little gem that you love, but nobody else cares about.
Simply put, it’s not about discovery, it’s about inspiration.
Shared ownership
Finally, Tiffany is crowdsourcing the design and development of a new site as well as a logo. She is also releasing the content under a Creative Commons license. It feels as close as we can currently get to a shared ownership of something.
I’d be fascinated to see what else you think might have contributed to the success of Secret London.



