Lazy panels and lazy tweeting
I’ve just come out of the SXSW Evan Williams keynote. Although there was the odd glimpse of wisdom (and a vaguely interesting announcement about the @anywhere service) I didn’t manage to get to the end of the session. I held out for as long as I could, but I soon joined the flood of people leaving the room.
@conradlisco sums it up better than I can:

The same happened yesterday afternoon. Jon Gruber and Jim Coudal were running a session called ‘Online advertising: the race to the bottom.’ Cool title and a great opportunity to discuss the future of advertising and how we can sell different approaches to display advertising to our clients.
Unfortunately this isn’t what we heard. Instead we got a rather too cosy fireside chat:
Here are two people on stage completely fluffing a panel. An audience that started off as being completely engaged slowly losing interest in the topic and (unfortunately) respect for the people on stage.
Faux conversations
The two people having a staged conversation seems to have been very popular this year at SXSW. Well, amongst the panellists at least. To me it comes across as an incredibly lazy way of presenting a session.
Instead of a carefully disciplined and structured presentation that has a point and a message, the audience are treated to banter and discussion. Often the key themes and over riding message is lost in soporific chat. The advantage seems to be all with the panel – no time consuming keynote slides to prepare, no time spent agonising over which points you want to make or the structure of your presentation. The panellists can just wing it as they go along and see what happens. Usually to the detriment and disappointment to the audience.
This is a format that *could* be made to work. Imagine if we were to add a dissenting view to the panel. Rather than two friends who are exactly on the same page (desperately feeding each other lines) how about two people from different sides of the argument? In the online advertising panel for example, someone from a big display ad house versus the creator of a small independent ad network? Someone who believes in slapping as may ad formats on a page versus someone who thinks that publishers should put value on their content and limit ad inventory?
Disagreement, discussion, argument, dissent. Surely more can be learnt (and communicated) through debate than a mere chat?
Follow that damn #hashtag
Could Gruber and Coudal have changed the direction of their panel as it happened? Whilst the set up of the panel meant there wasn’t the scope for dissent, could they have least recognised that the audience was getting frustrated?
Of course an astute presenter has a feel for the mood of the room through the micro body ticks the audience are sending out – sighs and crossing and re-crossing legs. At an extreme level of course this manifests as people walking out of the room…
I’ve shown a couple of tweets on this page showing the reaction to a panel in real time. Why can’t the panel follow the panel’s hashtag and change the trajectory of the talk as it goes?
The amount of times that I’ve sat in a session recently and thought the panel are in a different head space from the audience – unfortunately in some cases it’s as if the panellist has their head in a bin, ignoring everything that’s happening around them.
Why not use Twitter to not only gather questions from the audience but also to gauge the mood and react accordingly? If two people are on stage it doesn’t take long for one of them to scan a twitter stream and act quickly.
Please, just ask the question
Panels end with a question and answer session. Actually they end with a ‘personal bio, company spiel, long winded project introduction, question’ and answer session.
Whilst members of the audience introducing themselves to the floor can provide valuable context to a question, sometimes it comes across as self aggrandisement. We *are* interested in what you have to ask, but at the end of the day, we’re more interested in what the panel has to say…
What are your thoughts of how panels should be run? More debate? Less questions? I’d be interested to know what you think.
About the author
Isaac is an interaction designer who understands how to develop a service idea and make it real.
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[...] funny looking at some of the feedback from SXSW (Isaak Pinnock’s piece on lazy panels sums it up quite well) and it appears that there’s now a bit of a cry-out for more than love-ins at panels and [...]
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Thanks for the post. I find this really interesting as a media student. While not at sxsw, I frequently attend conventions etc. where the speakers fluctuate between the uber prepared or ultra casual style of presentation. The best presentations seem to be the ones where the panelists take opposing viewpoints even after they have presented on the same topics that are on the same playing field. While during the entire presentation at the UNC ChatFest2010, The panelists, including Juul, Alt, Silva de Souza, and Yoldas, spoke of similar issues in interface design; however at the end they challenged each other’s perspectives; consequently prompting audience discussion. From what it sounds like in the sxsw panels either the panelists are either casual because they feel like they will be providing new information no matter what they say, or perhaps, they just think that saying anything too detailed would incite too much conversation and hold them accountable for what they said…
I think it is sad when the separation between the designers and the creators (users generated content – quoting O’Reilly) becomes so large that the very connection that fostered the participation does cause “flash mobs” of hostility and ultimately vacancy.
Sara
March 15, 2010
at 10:53 pm
Thanks for the comment Sara – all points very well made. Not wanting to be held accountable is an interesting one. I think all the best sessions I’ve been too here (and elsewhere) have been ones where I’ve really felt that the speakers had courage in their convictions, whilst at the same time being very open to be challenged.
Isaac Pinnock
March 16, 2010
at 3:28 pm
I was @ the SXSW keynote presentation with Ev Williams and had to leave after 40-minutes. I left a couple other presentations because the panelists forgot that it’s NOT ABOUT THEM. It SHOULD be about the subject matter. If you can only speak about your product/service and not the TOPIC, then you shouldn’t be presenting. We’re here for education and inspiration – NOT sales pitches. Every time you pick a session to attend, you’re making a choice over a few others that might be worthwhile, too. You fight through the crowds and arrive 15 minutes early to make sure you get in the door. Then the presenter goes off on in a different direction than promoted in the SXSW show book. Exasperating. I found myself wanting to throat punch people repeatedly. A better screening process should be implemented to keep presentations “in spirit” with the SXSW mission.
Gary Moneysmith
March 16, 2010
at 5:54 pm
Isaac, interesting take on this, your honesty is refreshing. clearly nobody wants to listen to people slapping each other on the back. that’s what the oscars are for. i generally agree that more debate is better, unless it’s a debate over something i don’t personally care about. i think audience participation is generally a good thing, unless it steers the entire dialogue into irrelevance. which is to say that pleasing a room full of people can be tougher than it sounds. for our #crowdcontrol panel we got the audience involved early but tried to guide the questions/comments toward core aspects of the discussion instead of allowing them to be all over the place. for the theme of our panel – citizen journalism, diversity of voices – participation just seemed to make sense.
thanks for the post, i enjoyed reading it…
joe
Joseph Kingsbury, Text 100
March 16, 2010
at 6:22 pm
One of the worst panels I went to at SXSW had 7 people on it and the intros took up the first 20 minutes of a 60 minute session. I only stayed because I was charging my laptop at the back of the room.
In all seriousness, panels should have a maximum of 4 people; questions should be clearly stated (often, they were lost in a meandering erm, aahh) and the Chair should bring tangents back in every couple of minutes; each question discussion should last 5 mins max.
And most importantly, organisers should pick panellists who have opposing views on a subject – this makes for a much more interesting session.
Charlotte
March 19, 2010
at 10:18 pm
Who knew twitter was going to so big? It’s one of the best biz development tool ever and good to get your brand out there as well.
Unknown
April 14, 2010
at 2:20 am