My name is Tim Malbon, and I am a Soreen Addict

I’ve been meaning to post thanks and share my exciting Soreen unboxing moment. Yup, *amazingly*, the good people who look after Soreen’s PR sent me a hamper of malty goodies for my birthday recently.

Yes, they sent it addressed to “@Malbonster”. Nice touch.

I say “amazingly” because along with some other fans of ‘the dark loave of malty fruitfulness’ (notably @SaulPims) I initiated an experiment…

…in what we called ‘brandstalking’ a little over a year ago. We decided to ‘stalk’ Soreen on Twitter. Motivated by a genuine love of the curious dark brown malty loaf, and a little mischief, we have been tweeting hard about Soreen – and not always in the way Soreen’s marketing people would have necessarily endorsed.

The idea behind brandstalking wasn’t too serious, but I was interested in what happens when consumers sort of take the marketing into their own hands, and intrigued to see how much further you could go in promoting a brand that wasn’t your client.

I say “genuine love” because *I do really love this stuff*. It tastes like nothing else and I am a malt-fiend. But it also has this really curious and, frankly funny, texture and density. Even as a child (usually as I ate shed-loads of the stuff, usually for tea on a Sunday as we watched Howard’s Way and The Wonder Years as a family). My obsession is based on it being Funny + tasty + unique. Oh yeah, and my warped and infantile sense of humour.

A lot of people think we work for Soreen as a result of the sheer volume of tweetage emanating from the Made by Many group. We don’t. I want to make that really clear. Quite honestly, considering some of the dark things we’ve tweeted about ‘the loave’ ver the past 12 months I’m a little surprised that anyone might seriously have thought we were officially sanctioned to promote Soreen like this. Here’s a taster:

Not forgetting our suggestion of a Lord Of The Rings tie-up and limited edition:

And the dark, quasi-religious, Wicker Man stuff:

I’d like to thank Soreen, and the people at Tangerine PR, who have been such great sports. I hope we’ve had some positive impact and it’s been great tracking #soreen for the past year (a permanent column in my Tweetdeck for all that time), and to see how much more sophisticated their use of Twitter has become. I’d be really fascinated to discover of any of this stuff has had an effect.

Do let us know if we can ‘help’ any further.

Many thanks to all of the awesomeists who have joined in, notably Rick Liebling (@eyecube) – with whom Stuart and I spent half an hour in Manhattan Bar discussing ways of selling Soreen to the US market. Soreen, take note, Rick believes you can make it big in the US. Yours is the malty loaf they have been waiting for. See below for pic from our hotel bathroom showing how we got several ‘nine-bars’ of Soreen into the States. Use your imagination.

About the author

Tim has been creating innovative online community stuff since 2000 and was recently named as one of Revolution Magazine's 'Future 50' - one of the the "marketers, authors, entrepreneurs, and thinkers who will shape the digital industry of tomorrow". It also called him "disruptive and challenging". Tim is a founding partner of Made by Many, Agilist, strategist, Dad and designer of social software.

  • Comments (10)

    1. Brilliant. Part of me is a little surprised it took them 12 months to get a big stack of the chewy goodness to you, but a shining example of how to leverage a brand advocate. In you, they truly have a gem.

      Now, more importantly. Do you butter yours?

    2. Tim, thanks for the shout out and for making me a Soreen convert. Brilliant post and a clear demonstration of the challenges facing brands right now. What do you do when one of your most vocal supporters is clearly a loose cannon who could possibly go rogue at any minute? As a brand manager/steward/PR rep I’d certainly be wary of fully embracing the @malbonster experience (I say that with love).

      Ultimately brands need to embrace the somewhat zen-like notion of letting go in order to gain. Will they get burned occasionally? Yes. But this isn’t 1950 and consumers now have too many ways to communicate to make a command and control model work anymore.

      • Rick, you’re quite right. I wouldn’t trust me. And that’s why I cried real tears of joy when the hamper arrived. I felt a bit like a prodigal son, returning to the fold.

        On a serious note, and I promise you there is one, it is an interesting problem for all brands. I have to take my hat off to Soreen for the way they’ve handled it. Some of our tweets were much more challenging than the ones we’ve ‘fessed up to here… like the time we started a rumour that there’d been a fire at one of their factories and there was a Soreen shortage.

        Or the time we started using ‘drug-dealer’ language to describe the way a fictional Soreen ‘drug’ was distributed… Or the stuff about evil… Perhaps we shouldn’t talk about that stuff.

        Thanks for your commenting and support with this one. It’s been really good fun.

    3. Haha! Brand Stalking FTW!
      Must have been pretty scary for the brand team when they first encountered you online. A constant source of activity that they had no control over, but well handled by them in the end & glad you finally got a box of goodness. I think maybe they waited this long to send anything because at first they didn’t want to encourage you?

      • Listen, I scared myself. It took on a life of its own. @saulpims scared me too, and the others… I think the policy of “don’t do anything for at least” a year was probably a good one from a risk management pov

    4. Hi Tim,

      When we first starting following you, we must admit some of your tweets got us talking here at SoreenHQ – but we knew deep down there was a genuine affection for the fruity malt loaf!

      All we can say is a thanks for a great effort, we are truly honoured by the tweets and look forward to more “sustained subversive behaviour” in future!

      Wonder how many others will follow your lead?

      PS. We’re still waiting for a picture of you in your infamous Soreen t-shirt!

    5. love the thinking and the outcome but what worries me about this is the numbers. battling as I am to gain followers I know how tough it is to get 1000+ but in terms of impact on sales or improvement of awareness/reputation what does this kind of twitter scale deliver? dont want to disrespect the work which is genuinely useful (like idea of marketing taken over by consumers despite lack/absence of control) but is this commercial of just a good game?

    6. I have to confess… even after 12 months of Soreen obsession/discussion/craziness in the MxM office… I’ve still somehow managed to remain a Soreen virgin. But shhh, don’t tell anybody. I don’t want @malbonster to soreen-board me…

    7. no one’s even mentioned the name doreen yet. i’m going to be *that* person. sorry.

      soreen-stalking = brilliant.

    8. I can’t tell you how much I love this. Can I steal it all for a paper I’m writing?

      Ha. ha ha.

      No, seriously. Can I steal it all for a paper I’m writing? It’d be great if you could drop me an email at jsimonrobertson@gmail.com and I can wring you for information. I am, of course, prepared to repay you in beer.

      cheers

      Simon

      Simon Robertson
  • Responses (2)

    1. Tweets that mention My name is Tim Malbon, and I am a Soreen Addict « Made by Many -- Topsy.com

      [...] This post was mentioned on Twitter by Thomas Harding and sara williams, vjfdm. vjfdm said: My name is Tim Malbon, and I am a Soreen Addict http://shar.es/ml8Yg [...]

    2. Old Spice, Worn Leather & New Balls. « Mount Analogue

      [...] Dairystix. I’ve received some Panda Licorice from an over-eager PR. Made By Many spent a year gaming Soreen and receiving the mother lode. None of it is really personal, it is as social as a shop assistant [...]

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